why do dealerships do this?

1121 Views 15 Replies 9 Participants Last post by E-Slab, Nov 6, 2003

lawnman

Discussion Starter · Nov 1, 2003

My slave cylinder went out on my Viper this Wednesday, took it to the shop, and they havent even worked on my car yet, is this normal for a dealership when you guys take your car in or do they work on it right away and get it back to you asap? If anyone lives in the DFW area, please lead me to a shop that they would recomend for warranty service if they know anyone that fast!!

Thanks!!!

1 - 16 of 16 Posts

99RT10&GTS

· #2 · Nov 1, 2003

Is it within warranty? If not, do it yourself, otherwise they are probably waiting on parts.

Minivan Man

· #3 · Nov 2, 2003

The North Texas VCA is quite strong. Ask them. Find Kingman Hitz or whatever on .Morgue or find their website via google.

E-Slab

· #4 · Nov 2, 2003

the dallas area dealerships SUCK! they are so unorganized, slow, and a charge out the ass if it isnt warranty related. i wish i could help

DChan415

· #5 · Nov 2, 2003

special order parts take 2 business days to arrive.

1 Bad Snake

· #6 · Nov 3, 2003

What dealership are you going to now? The new Dallas Dodge off of 635 is a combination of McKinney Dodge and some others the Viper tech is one of the best in the area. I would recommend making an appointment, but I have had great turnaround when service has been needed.

E-Slab

· #7 · Nov 3, 2003

Dallas Dodge does viper service??? oh man that is good to know!! who is the viper tech there?

tito

· #8 · Nov 4, 2003

i thought Keith Laxon, sorry if i mispelled his name, was the Viper Tech to see in the DFW area.

E-Slab

· #9 · Nov 4, 2003

well Keith is out in Lewisville, that is easily 50 min away from me. and in fact, rumor has it that he moved on from there. Huffines always treated me like shit, and upped the hours required for a certain job b/c they wanted more cash. so fuck them, i'm going to see how Dallas Dodge treats me

tito

· #10 · Nov 4, 2003

50 min away ??? wtf, im in fort worth and im closer than that. oh well. Thanx for the heads up on Keith.

E-Slab

· #11 · Nov 4, 2003

dude, i live east of Dallas, and Ft. Worth is closer to lewisville than where i am :nod:

tito

· #12 · Nov 5, 2003

aight then. /images/graemlins/smile.gif

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Rich Detert

· #13 · Nov 5, 2003

lawnman said:
My slave cylinder went out on my Viper this Wednesday, took it to the shop, and they havent even worked on my car yet, is this normal for a dealership when you guys take your car in or do they work on it right away and get it back to you asap? If anyone lives in the DFW area, please lead me to a shop that they would recomend for warranty service if they know anyone that fast!!

Thanks!!!

You didn't say what year your car is, or if it's still under the 3 year/ 36K factory warranty.
If it's still covered under the 3 yr/36K warranty it's a covered item.

If it's past that point it's not covered under extended warranty, it doesn't cover clutch parts, period. Even the Added Care Plus doesn't cover it.

If it's out of warranty, any competent repair shop can handle replacing it.

Is it the clutch slave it's self that's bad or is it the clutch master cylinder?

The clutch slave replacement requires removal of the tranny.

The clutch slave master cylinder is basicly a bolt on part to the firewall.

If they've had the car since wednesday they should at least be able to tell you what part is bad.

If they're waiting on parts, that could be the cause of the delay.

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lawnman

Discussion Starter · #14 · Nov 6, 2003

They said it was in the tranny on Friday, and it was covered under the warranty, but the guy said they had to order the part from Nashville, and it would take 3 to 4 business days? I think he is b/s me? How long is the turnaround time on a decent repair like this if the shops busy? I want my car this weekend, and I believe 9 days is more than enough to fix the darn car, but I usually dont take my cars to the dealership, anybody have any comments?
What is a normal turnaround time?

cycloneGTS

· #15 · Nov 6, 2003

I called Huffines for Keith last week...and they said he is on his own now...so I guess it's no rumor. I've taken mine to Grapevine Dodge off 121 the last couple times for warranty, and have been treated very well.

E-Slab

· #16 · Nov 6, 2003

i took mine to Dallas Dodge, and they were GREAT! very very friendly, unlike Huffines. Keith is a great guy, and for anything not warranty i will go to him.

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