About 6 months ago I order a Cockpit Cover For RT-10's and there was a problem with it. The three theft-guards are too far apart to fit in the trunk lid, and the piping around the edge is not sewn together all the way around. I spoke with JonB, he was in a hurry with two calls holding, and I was told to "Please return it to TEAM TECH at original address, and they will swap it out". That would be fine had I kept the box but I didn't. I received the cover a couple of weeks ago, and just put it on few days ago only to find this problem. I was also told that shipping it back was my responsibility and I would only receive credit for future purchases from him. I was not pleased with that remedy and was chastised by him with the response of "You own a $90,000 car and you are going squabble over $9 for shipping?". How much money I have spent on my car has nothing to do with customer service to my knowledge and that was offensive and unhelpful.
I have no receipt with Team Tech
I have no phone number for Team Tech
I have no contact at Team Tech
I did not buy from Team Tech
I guess in the future I will buy from Team Tech!!
To finish the story ,Team Tech call me two weeks later ,Told me they are sending a new one and to ship the old one back when I get it. So to order this costs about $18.00 for shipping from jon B. :slap:
Jon B's customer service sucks
And jon, I found the star tech wheels you said I could not get chromed. :rant: