Took my hard top in to get the front latches replaced under warranty, and the latch kits had wider screws that the stock latches, potentially to make them stronger because of problems people had had in the past like mine where a screw actually snapped off. Anyway, this meant the viper tech had to use his hole-widening tool (on the hard top screw hole!), but the tip broke off in the hole?! He tried to get it out to no avail, but broke two other tools in the process?! (BTW, he's a good tech, fixed a lot of things in the past on the car, including each window mechanism and the hard top rear latches.) So he said he would call DC to see what do about it, whether they would want to /would have any way to fix it at this point, or whether a replacement would be in order. Anyone ever have any experience with this?