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Any one else have problems with these guys? I've been busy as hell for a while now, so it is hard to get away to drop my car off the get serviced. I needed to get my A/C fixed in my GTS as well as get an oil change. I found out late last night that I had a meeting schedualed only a few miles from Big Valley so I figured I would drop the viper off on the way back to the office and hitch a ride with someone else that was at the meeting. When I showed up to the dealership, Marv, the "viper guy" came out and I told him what I needed done. He said that his viper tech was out of town so it would be a few days before he could get to it. I said that was fine, keep the car as long as he needs it. He then starts yelling at me that he can't keep the car because he doesn't have anywhere to store a viper. I know they have a large garage to store cars as I have had both of my vipers stored there while work was being done. After hearing Marv get all fussy, I asked to speak to one of the owners of the store, Norm, that has always taken good care of me. He says, "what, is Norm going to do your oil change? What do you want with him? We can't take your car!" Fuck that place. They will get no more of my business. It certainly seems like a piss poor way to treat someone who bought a viper from them. Doesn't the average viper owner own something like 2.3 vipers or something? Does he not know that we are statistically speaking, repeat customers? I found another dealer that was happy to take my car and was much nicer. From what the service person told me, they get a lot of vipers. I'm guessing that I am not the only one to find this problem with big valley.
 

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I say you print this thread and mail it to them. What a bunch of f'n ass clowns. F'n Dealers. They do piss me off sometimes too. I'm thankful I have a personal relationship with mine. Has a lot to do with why i'll probably always own a viper as long as I live near here.
 

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I would take it one step further and contact the regional service manager for Dodge and voice your concerns.
My guess is that "good Ole Marv" will be sucking your dick when you pull up for service next time.

Cheers

Jeff
 

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God Bless Chuck Tator! /images/graemlins/supergrin.gif
But seriously, screw that dealer. Make sure you speak with the owner directly and express your feelings! Sometimes, the actual owner sees the big picture and your encounters with the dealership change drastically.
 

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yup. In this age of the internet, people are suicidal to treat customers in a poor way. When a guy from Quebec Canada knows about bad service at a California dealership, it would be safe to say bad news travels fast. So much bad pub can be made from one unhappy customer. :rant:

Screw em', I wouldn't even return their phone calls, but definately report it to the regional manager.
 

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Wow, anther dealing sucking it up!?! Unbelievable.
 
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