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Old January 14th, 2015, 01:17 PM   #1
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PartsRack Praise

I know there are some of you out there that just don't like JonB...somehow you guys didn't connect when doing business or whatever but the following is why I think this guy is great for the Viper world and just in general.

Lost my car due to an engine fire (old news). Had just put a new Stoptech BBK on the car just prior, and picked up an extra set of rotors (racing) for the car. Since I just picked up a Gen IV these rotors were not going to work for the new car...so I posted them for sale.

JonB saw my add and asked why I was selling them? Told him my story, and I thought that was pretty much it. Then out of the blue he sends me an email to let me know that he arranged a swap with Stoptech of the rotors that I have for a new set of ACR rotors for the Gen IV...and no cost to me...not even the shipping!

Didn't ask him to do this, didn't cry about being stuck with what I had...he just made it happen because he wanted to help me out after losing the Gen II. He did this on his own accord and worked it out with StopTech. I know maybe for some people that they just do not get him...the ways he handles his business, things on the phone or whatever but you can't tell me that what he just did is above and beyond what most people would even do for someone in their own family!

Say what you want about JonB but what he did was a pretty amazing thing with asking nothing in return.
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Old January 14th, 2015, 01:20 PM   #2
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I've had similar experiences where out of the blue he gets shit done like that.
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Old January 14th, 2015, 03:13 PM   #3
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He is about the only reason I still keep up with Vipers--God knows Dodge is not helping.
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Old January 14th, 2015, 03:21 PM   #4
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Similar Experience here. Customer Service well above and beyond the industry standards.
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Old January 14th, 2015, 03:24 PM   #5
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He has been great for me to deal with...
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Old January 14th, 2015, 03:43 PM   #6
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the service and support I have gotten from Jon has been top notch. Great resource and vendor.
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Old January 14th, 2015, 04:21 PM   #7
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I wanted a set of floor mats using the TA orange but no one made them. I contacted JonB and he talked to his vendor they had had a set made. Said I didn't have to accept them if I didn't like the shade of orange but they were perfect. That's someone you will always go back to for business.
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Old January 14th, 2015, 04:24 PM   #8
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All these good reviews make me want to try him out again. I must've slipped through the cracks when I called to order some fascia brackets, I never heard back from him. sounds like a busy guy and totally warranted though. He was nice enough on the phone!
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Old January 14th, 2015, 05:53 PM   #9
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I have had my issues with him, but he is an asset to the community. Glad he followed up and fixed you up.
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Old January 15th, 2015, 05:31 AM   #10
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Originally Posted by 8.0L>1.8T View Post
All these good reviews make me want to try him out again. I must've slipped through the cracks when I called to order some fascia brackets, I never heard back from him. sounds like a busy guy and totally warranted though. He was nice enough on the phone!
He is a one man operation. He has put me on hold many of times to take other calls but that never bothered me because I get it...he is a one man operation. If you have an "I am more important person than anyone else" attitude then that could be part of the problem. From my experience it might be about having patience and just keeping the above in mind. He has told me that he would get back to me on something here and there, and I didn't hear back from him...but a call or email to remind him and it was taken care of right away along with an apology for forgetting.

I think most people just have to keep all of this in mind when dealing with him. I have called him first thing on Monday and started of the conversation with a joke about "Monday morning calls" and he just starts to laugh. Not nut swinging...just trying to give a perspective that you have to keep in mind when dealing with him. He knows his shit, and has the resources to get what you need.
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Old January 15th, 2015, 10:11 AM   #11
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Always had great experiences with JB

Not to mention , his knowledge base is second to none
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Old January 15th, 2015, 11:31 AM   #12
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JonB has helped me out of a bind more than once all while giving great insight and advice along the way.
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Old January 15th, 2015, 12:01 PM   #13
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+ 1 on a couple of great transactions with him.
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Old January 15th, 2015, 12:25 PM   #14
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Great service from John b.
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Old January 15th, 2015, 01:22 PM   #15
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he has done cool stuff for me too. i wish i could get him to get other SRT stuff. i want 2 pc rotors for my srt8 challenger but im tired of looking. jon always comes up with cool stuff
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Old January 19th, 2015, 06:34 PM   #16
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HEY GREG!

Thanks for your note, and a couple others [VG and SD] pointed me here as well. Your kind words, as well as those who chimed in made my MONTH, not just my day.... Thank you all...

I was truly sad to hear that all your research, planning, time, and funds burned literally to the ground. Thanks for your business on many of those lost mods, so I was certainly happy to help you recover / trade some new and useable ACR rotors in trade for your surplus non-fittment stuff.

I just got back from Buttonwillow, with about 80 partisipants and 15-20 spectators. Felt like family again....great event. How it should feel.
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Old January 22nd, 2015, 02:02 PM   #17
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My whole Viper stopped working. The entire car is from PartsRack........
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Old January 22nd, 2015, 03:09 PM   #18
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My whole Viper stopped working. The entire car is from PartsRack........
Oh, yeah, I'll send you a whole new car!

JohnG, Please Email me your shipping address, and a 1st-2nd choice color preferences. Really. Do it!!

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Old January 22nd, 2015, 03:20 PM   #19
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My 100% PartsRack car broke too. Just sayin...
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Old January 22nd, 2015, 03:20 PM   #20
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Oh, yeah, I'll send you a whole new car!

JohnG, Please Email me your shipping address, and a 1st-2nd choice color preferences. Really. Do it!!

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