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My experience with Cunningham Motorsports

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My experience with Cunningham Motorsports
Old June 1st, 2016, 11:01 PM   #1
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My experience with Cunningham Motorsports

Hi guys. It's been very long I posted anything here but wanted to hear you guys' opinions on what I experienced with Cunningham Motorsports lately. Don't know if everyone had a good experience with them but mine was quite bad so am quite curious to know if anyone else had any similar experience I had.

I own a 2013 Viper GTS and it's good but I always wanted some extra power from it so wanted to get it tuned lightly. Wanted to get the Headers, full exhaust and ECU tune. I asked people around me and a buddy of mine recommended me to contact Cunningham Motorsports (aka CMS). I met Ryne Cunningham a couple of times at Shiftsector event so although he wasn't my personal friend wanted to give it a try.

I contacted him through Facebook's messages and he connected me to Troy Gleason (his employee). So exchanged various messages. I explained what I am after and what kind of power gain I want. After a few days of exchanging messages he stopped communicating. Didn't know what went on but after about a week he replied to my messages and said he got banned from Facebook so he couldn't send any messages to me. Oh well... That can happen. But even after that I didn't get the quote I wanted. Exactly 13 days after my initial contact day I got a quote. When I saw it I was quite surprised at the quotation because it was quite expensive compared to what I heard from other people who got similar tune set-up. It was because they quoted me a full retail price.

So I kindly asked if they could give a little discount. I got no replies. I contacted them again to get any replies back. Then I was asked "Give me a good reason why you could receive a discount from us". I was quite surprised to hear that question because I felt a little condescended by the question. Normally if discount was asked people would either say Yes or No. If yes, then how much discount... Even when I felt bad I answered him kindly. "The reason I should get a discount is for so and so reasons". Then he gave me no replies. Simple ignorance. So I contacted Ryne and asked him what's the hold up? Whether discount or no discount I wanted an answer so that I can either proceed with him or give consideration.

At that Ryne simply told me that there is no discount and he won't tune my car. I couldn't understand his reaction so I asked him why. He said because I was asking for the discount he does not feel good about me so he would rather decline the job at all. He said he will decline the job even if I paid full asking price! I was quite shocked but he was quite serious about it so I ended my communication at that.

I run my business as well so I tried to understand as much as possible but could think of two things.

(1) He does not want to deal with simple tuning that he won't make enough profit and

(2) He thinks I would be creating even more problems if he continued on with the business with me.

Either way, I felt the way I got treated was way under my expectations that I had about him because I heard about good things about him and his shop. I really wanted to get my tune done but now I am afraid that this is the kind of attitudes tuners might have on customers.

I can just imagine the worst. If I got treated like this being a potential customer (fish not yet caught) then how would I get treated after being a customer (fish already caught)? If someone has a problem after the tuning is done would he really go after those problems and resolve in a timely manner, nicely and in a proper way?

I'm not posting this to fight anyone and I could be wrong, too, but just wanted to share some thoughts about the incident I had with him. Plus, if anyone knows where I can get it tuned any recommendations will be welcome, too. By the way, I am in Orange County area (California).

If any questions or suggestions, then please PM me or email me at [email protected]

Thank you!
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Old June 2nd, 2016, 12:06 AM   #2
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Dude,
why would you take your car to an unknown quantity? Or quality? SoCal, got to Dan Cragin or Todd at A&C Performance. End of story. Never trust you car to a shitbag mustang tuner.
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Old June 2nd, 2016, 12:15 AM   #3
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Did you actually ever talk with the vendor? If not, I can see how he would have a bad feeling about you.

In any case I can't imagine going with someone other than Todd at A&C Performance if you are close to Murietta.

You get what you pay for, well, in the tuning world, maybe not even then. At least with Todd, you have a well known Viper tuner with a great reputation.
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Old June 2nd, 2016, 05:25 AM   #4
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i dont blame the guy. after him declining to work on your car you come on here and whine about it. seems his opinion of you was spot on..... fuck off
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Old June 2nd, 2016, 07:07 AM   #5
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More hugs. Less fucking off.
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Old June 2nd, 2016, 08:03 AM   #6
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Sounds like you proved yourself to be a pain in the ass customer that he would rather not deal with. That's his prerogative.




Go whine somewhere else.
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Old June 2nd, 2016, 08:08 AM   #7
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I wonder if they can tune perfectly. These Cunningham folks.
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Old June 2nd, 2016, 09:49 AM   #8
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Quote:
Originally Posted by dave6666 View Post
I wonder if they can tune perfectly. These Cunningham folks.
Obviously not, duh.



But on topic, I honestly cant say I blame him. He may have been a little overly harsh about it, but my experience echos his sentiments. Customers who ask for and expect discounts -especially NEW customers with zero history- almost always end up being the most demanding customers you have, with the smallest profit margin. People who understand what good work is worth, don't bicker over a few dollars. Even at full price, you get more "quality for your dollar" out of a good builder, than a shitty-to-moderate builder who is willing to cut you a deal. Price isn't everything. Just a simple mistake like using a sub-par gasket material because you don't know better can turn into an absolute clusterfuck. The knowledge to do a job 100% is WORTH MORE MONEY than another guy who doesn't know about the important details.
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Old June 2nd, 2016, 10:47 AM   #9
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pffft, what do YOU know.
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Old June 2nd, 2016, 11:12 AM   #10
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My business has always had an unacceptable customer list. If they don't get our value proposition and want to beat us up on price they can go elsewhere. Fortunately most customers understand that quality doesn't come cheap.

You can have two of the three: #1 cheap; #2 fast or #3 high quality. Most of our customers are happy to forsake #1, in order to get #2 and #3.

If you can't afford to get it done right the first time, how will you afford to have it redone when it fails?
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Old June 2nd, 2016, 02:24 PM   #11
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Quote:
Originally Posted by 99RT10>S View Post
Dude,
why would you take your car to an unknown quantity? Or quality? SoCal, got to Dan Cragin or Todd at A&C Performance. End of story. Never trust you car to a shitbag mustang tuner.
Thanks for your opinion! I will try them. I know where A&C is but where is Dan Cragin? Heard about him but not sure where he is located.
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Old June 2nd, 2016, 02:50 PM   #12
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Quote:
Originally Posted by jslimm View Post
Did you actually ever talk with the vendor? If not, I can see how he would have a bad feeling about you.

In any case I can't imagine going with someone other than Todd at A&C Performance if you are close to Murietta.

You get what you pay for, well, in the tuning world, maybe not even then. At least with Todd, you have a well known Viper tuner with a great reputation.
Thank you! One more A&C recommendation... ;-) Everybody texts and emails these days. I only talked to him once but after that texts only. Could that be some factor?
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Old June 2nd, 2016, 03:00 PM   #13
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Wink

Quote:
Originally Posted by dave6666 View Post
more hugs. Less fucking off.

lol

:d
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Old June 2nd, 2016, 03:02 PM   #14
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Quote:
Originally Posted by Jayturbo View Post
Thank you! One more A&C recommendation... ;-) Everybody texts and emails these days. I only talked to him once but after that texts only. Could that be some factor?
I think that it depends on how old he is. It is so easy to shoot off a text or email that vendors can end up swamped with such things from people that never follow up, and are just "fishing." A person gets no feeling about what the other person is really like in an impersonal text media, and texting is even worse by not even using actual words. Human interaction and perception is GREATLY enhanced by reading body language in person, or at least vocal inflection and immediate feedback in speech conversation. Young people and other texter people these days are essentially socially retarded. And I don't mean that to be derogeratory. Just my opinion.

By the way, Dan Cragin is "Specialty Performance Team" in Alhambra. Equally as respected as Todd Abrams. Great choices in SoCal.
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Old June 2nd, 2016, 03:02 PM   #15
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so you contact somebody through facebook, and get mad for a slow response? how about you pick up the phone, and fucking call ....
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Old June 2nd, 2016, 03:06 PM   #16
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Quote:
Originally Posted by BlackSnake99 View Post
Sounds like you proved yourself to be a pain in the ass customer that he would rather not deal with. That's his prerogative.




Go whine somewhere else.
Quick, someone go warn Dan he is about to get the shit kicked out of his tires.
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Old June 2nd, 2016, 03:48 PM   #17
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Quote:
Originally Posted by Final GTS View Post
Obviously not, duh.



But on topic, I honestly cant say I blame him. He may have been a little overly harsh about it, but my experience echos his sentiments. Customers who ask for and expect discounts -especially NEW customers with zero history- almost always end up being the most demanding customers you have, with the smallest profit margin. People who understand what good work is worth, don't bicker over a few dollars. Even at full price, you get more "quality for your dollar" out of a good builder, than a shitty-to-moderate builder who is willing to cut you a deal. Price isn't everything. Just a simple mistake like using a sub-par gasket material because you don't know better can turn into an absolute clusterfuck. The knowledge to do a job 100% is WORTH MORE MONEY than another guy who doesn't know about the important details.

Fully understandable. But the thing is "I" am not that kind of person and he also knows that. Lot of people already know who I am and what kind of businesses I run. Whether ShiftSector or other racing events most people here in Orange County who are involved with racing events know me well. Am the last person to be a demanding customer. Am also in automotive industry for over 20 years so I also hate dealing with picky or demanding customer so I would be the last person to act like that.

That's why I got frustrated. He knows who I am, what kind of businesses I run, what kind of cars I have, etc.. He simply seemed to not like me asking for discounts when he thinks I don't need one. But hey, you gotta always ask for discounts whenever possible and that's what money management is, right?

Anyway, again, not here to argue with who's right or wrong. He has the rights to refuse service to anyone and I have the rights to complain for mistreatment. It's just what it is. At the same time people can tell me "don't whine", I can tell CMS "don't treat a potential customer like that only because he does not like customers asking for discounts".

It's just what it is...
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Old June 2nd, 2016, 03:53 PM   #18
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Quote:
Originally Posted by jslimm View Post
I think that it depends on how old he is. It is so easy to shoot off a text or email that vendors can end up swamped with such things from people that never follow up, and are just "fishing." A person gets no feeling about what the other person is really like in an impersonal text media, and texting is even worse by not even using actual words. Human interaction and perception is GREATLY enhanced by reading body language in person, or at least vocal inflection and immediate feedback in speech conversation. Young people and other texter people these days are essentially socially retarded. And I don't mean that to be derogeratory. Just my opinion.

By the way, Dan Cragin is "Specialty Performance Team" in Alhambra. Equally as respected as Todd Abrams. Great choices in SoCal.
Thanks for the info about Dan. Well... Ryne is in his late twenties (maybe early thirties maximum?) so I guess he would be a lot more inclined towards texting than me, who will be 45 this November. If I knew he was in his fourties or fifties, then I would have chosen to call him directly but he and his team are the one who works diligently on social media so I chose to use texting....
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Old June 2nd, 2016, 04:13 PM   #19
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Quote:
Originally Posted by Biggest View Post
If you can't afford to get it done right the first time, how will you afford to have it redone when it fails?

This says it all.
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Old June 2nd, 2016, 04:41 PM   #20
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Tune on a Gen 5 viper is a very simply thing. Having tuned many also helps One phone call to us usually put customers at ease with their vipers. I do the tech talking when you call. I do the tuning on your car. And I give unsurpassed customer service second to none. Not sure what you were quoted for a tune but should you need one you should feel free to call and talk with us? We dont hold grudges for not choosing us first, and we do try to take care of everybody.

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