Jon has always been extremely professional in my dealings with him, always seems to be available for questions and returns calls in a reasonable amount of time.
For non-specific poser items, he is a good person to buy from and he will always undercut someones price by $5 bucks or so. But for more specific performance or technical items I have and will pay the extra $$$ to buy directly from the source.
Jon is extremely knowledgable about Vipers. I tried to buy an item from him and he told me it wouldn't work for my application and I got the part that he advised me to buy and it worked perfectly. A few weeks later a thread on another forum talked about the problems of the part that Jon had steered me away from.
I've been a customer of JonB and I recommend him. He definitely knows his stuff! He's a "no BS" kind of guy, and he won't push something on you if you don't need it.
I recommend JonB for repair parts, spare parts and performance goodies.
I think he is okay to order from but that's about it. Never reallly recieved a great price from him, but the flip side is that i've never really gotten a terrible price either. And that's fair -the guy must make money and i appreciate that. I've once asked for help from him, prior to the deal he made it sound easy, post the deal he told me he had no clue on how to do what i wanted. Left me with a bit of bad experience, i felt like i was only interesting when there was a sale waiting to happen, but then again that's how he makes his livelyhood so i sort of understand that.
In my experience, this company is convinient for ordering stuff thanks to their huge inventory (actually i think they work more like a clearing house). I do not rely on partsrack for services or any other help besides just getting stuff at moderately good prices.
I bought some things from him (early on) and got good prices...but he double billed me on my credit card. Easily resolved with an appology...but I've since bought elsewhere.
I have bought many, many, many, products from JonB. He has always been friendly and easy to deal with. He has great technical advice and his knowledge of Viper is unsurpassed. Great guy, and great company. Big asset to the Viper community.
He reminded me about the tire wars and helped me take advantage of the great prices that were around this spring. He is always there to remind us that the Year Matters!
About 6 months ago I order a Cockpit Cover For RT-10's and there was a problem with it. The three theft-guards are too far apart to fit in the trunk lid, and the piping around the edge is not sewn together all the way around. I spoke with JonB, he was in a hurry with two calls holding, and I was told to "Please return it to TEAM TECH at original address, and they will swap it out". That would be fine had I kept the box but I didn't. I received the cover a couple of weeks ago, and just put it on few days ago only to find this problem. I was also told that shipping it back was my responsibility and I would only receive credit for future purchases from him. I was not pleased with that remedy and was chastised by him with the response of "You own a $90,000 car and you are going squabble over $9 for shipping?". How much money I have spent on my car has nothing to do with customer service to my knowledge and that was offensive and unhelpful.
I have no receipt with Team Tech
I have no phone number for Team Tech
I have no contact at Team Tech
I did not buy from Team Tech
I guess in the future I will buy from Team Tech!!
To finish the story ,Team Tech call me two weeks later ,Told me they are sending a new one and to ship the old one back when I get it. So to order this costs about $18.00 for shipping from jon B.
Jon B's customer service sucks
And jon, I found the star tech wheels you said I could not get chromed.
About 6 months ago I order a Cockpit Cover For RT-10's and there was a problem with it. The three theft-guards are too far apart to fit in the trunk lid, and the piping around the edge is not sewn together all the way around. I spoke with JonB, he was in a hurry with two calls holding, and I was told to "Please return it to TEAM TECH at original address, and they will swap it out". That would be fine had I kept the box but I didn't. I received the cover a couple of weeks ago, and just put it on few days ago only to find this problem. I was also told that shipping it back was my responsibility and I would only receive credit for future purchases from him. I was not pleased with that remedy and was chastised by him with the response of "You own a $90,000 car and you are going squabble over $9 for shipping?". How much money I have spent on my car has nothing to do with customer service to my knowledge and that was offensive and unhelpful.
I have no receipt with Team Tech
I have no phone number for Team Tech
I have no contact at Team Tech
I did not buy from Team Tech
I guess in the future I will buy from Team Tech!!
To finish the story ,Team Tech call me two weeks later ,Told me they are sending a new one and to ship the old one back when I get it. So to order this costs about $18.00 for shipping from jon B.
Jon B's customer service sucks
And jon, I found the star tech wheels you said I could not get chromed.
Hey Kurt I've been trying to PM you but you're not accepting messages. Please contact me asap.
