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I know that a lot of people have had good luck with RSI, but like the original poster, I haven't been able to get Will to return multiple emails or calls for over a month. RSI has owed me a refund of over $10k for over a month and a half and I finally had to resort to disputing the charge with my credit card company to get it resolved which has at least led to getting most of my money back. Hopefully I'm the exception to their normal customer service.
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