10MM Plug Wires

dansauto

Nope I was going to, I have had some issues with my MSD's (boots came off) but they covered it under warrenty. I did see some of yours and they looked nice, but then I saw some that did not look so good. I will back off this and let those people with issues come on here if they wish.

Alternative

Thanks for addressing my first name, instead of the usual "Listen". I don't need to explain my situation, any interested party can simply read all the emails we've exchanged. If they have the time...

I don't have a problem with your product, because I never really got the chance to test it. My issue was with how you handled the situation with your customer (me being the customer).

A customer can always demand what they want, and if the business owner can't accommodate it, simply educate the customer on what the options are (if any). We could have avoided all this, if you returned my phone call. But, you didn't even bother to take that time.

Here are the recent emails we've exhanged recently.


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From: "Adam Brennan" <silvergts1998@yahoo.com> View Contact Details Add Mobile Alert
Yahoo! DomainKeys has confirmed that this message was sent by yahoo.com. Learn more
To: "'Alan M'" <alan99acr@yahoo.com>
Subject: RE: Plug wires
Date: Thu, 1 Nov 2007 23:16:58 -0400


You got it.


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From: Alan M [mailto:alan99acr@yahoo.com]
Sent: Thursday, November 01, 2007 11:16 PM
To: silvergts1998@yahoo.com
Subject: RE: Plug wires


Adam,

I've been polite and reasonable on all my responses to you. Did you even read this email you sent out of the blue?

First of all, you began your email with "Listen" instead of addressing my first name, followed by "against your better judgement"... Then, you mentioned that you've never had an unhappy customer and you don't think you'll start with me.

If you were the recipient of that email, would you really translate that as making peace? Give me a freaking break!!! Those things are better left unsaid when you're dealing with a customer you're "trying" to make peace.

Do yourself a favor, don't send me an email ever again.

- Alan


Adam Brennan <silvergts1998@yahoo.com> wrote:

Listen,

I am trying to make peace here and you want to fight? I am pretty sure your magnacore wires will burn against your headers. It did on Jdell’s car if I remember right.

When I say against my better judgment I mean by my policy on custom wires. But have it your way.

Adam

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From: Alan M [mailto:alan99acr@yahoo.com]
Sent: Thursday, November 01, 2007 10:05 PM
To: silvergts1998@yahoo.com
Subject: RE: Plug wires

Adam,

I already ordered a set of Magnecor wires. I haven't put them on the car yet, so I'm not 100% positive if they'll work out or not. All I know is the angle of the boot is different.

Since you don't really want to send me those wires (against your better judgement), there's no point of me providing you my address. I wouldn't want you to do something that you don't really want to do.

Not knowing if I'll get reimbursed or not, I already sent the ones I had to Paolo. As I told you before, it's not about the money.

Alan


Adam Brennan <silvergts1998@yahoo.com> wrote:

Listen,

Against my better judgement, I am sending you another set of “custom” wires that are 2” longer at no cost to you. I still hold firm that I am not responsible for your fitment on your wires since they are not regular ones that we sell. I have not had one unhappy customer and I don’t think I will start with you.

I need your address to get them out to you. Black is what you wanted right?

Adam Brennan


************************************************** *************

And here are the emails we've exchanged 2 weeks ago:


Date: Fri, 19 Oct 2007 15:29:58 -0700 (PDT)
From: "Alan M" <alan99acr@yahoo.com> View Contact Details Add Mobile Alert
Subject: RE: Plug wires
To: silvergts1998@yahoo.com

Adam,

"could have been different if you approach things differently"

Don't you think this applies to you as well? You also assumed... did I specifically asked that you do the R&D? You could have explained the whole thing in a different way as well, instead of responding with an attitude, and basically telling to "get lost".

Do you even realize that I can easily dispute the charges on my credit card, and win the case? Not only you failed to mention about the gaurantee or warranty when I ordered it, you also didn't provide a receipt.

For me, it's not about the money. It's how you're handling this whole situation. Also, just to remind you, I'm your customer, it's not the other way around.

Alan


Adam Brennan <silvergts1998@yahoo.com> wrote:

Sorry you feel that way.

You want me to do your R&D work at my cost and I can not do that. I asked you to work it out with Paolo since he was the one that told you to get the modded wires. If you and Paolo gave me the wrong specs you expect me to eat the wire cost? You have a very weird way of asking for help, you assume and demand. Sorry, I don’t operate that way. Like I said things could have been different if you approach things differently.


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From: Alan M [mailto:alan99acr@yahoo.com]
Sent: Friday, October 19, 2007 12:53 PM
To: silvergts1998@yahoo.com
Subject: RE: Plug wires

You were out of line on the earlier email you sent. Think back, and let me know if you ever told me that these wires will not have a gaurantee.

You are the expert on these wires, not me. It should be your responsibility to warn customers of potential issues, especially about the guarantee or warrantee. Instead of telling me to work everything out with Paolo in a nice way, you pretty much told me to "fuck off" when you responded initially.

You could have returned my call as well, but I guess I didn't pay enough money to get that kind service.

Alan

Adam Brennan <silvergts1998@yahoo.com> wrote:

Well, I just saw this email and I just sent you a pretty heated email on the previous one…work it through Paolo.


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From: Alan M [mailto:alan99acr@yahoo.com]
Sent: Thursday, October 18, 2007 9:43 PM
To: silvergts1998@yahoo.com
Subject: RE: Plug wires

I just spoke to Paolo... he will send me some photos how he got these wires on, and how he angled them. They may not be a waste after all, just bummed out they don't have a guarantee like the original ones.

Alan


By the way, I run a small business myself, and I would never respond to a customer the way you did. Even if the customer is completely at fault.

Alan

Adam Brennan <silvergts1998@yahoo.com> wrote:

Listen,

I went the extra mile for you and you are acting like I screwed you. You got a discount on the wires and you got a custom set that I exchanged for you at no cost. The wires you ordered (black) is not the most popular color to resell. You need to talk to Paolo about your issue not me. I did everything on my part to take care of you and beyond. You will not find any set of wires out there that will fit your system nor will you find anyone who would custom make the wires for your application. If you think you can… than do it. Only way you are going to get what you want exactly is build your own set. If you feel that I screwed you so bad, go post on the VCA board or Viper Alley and if I get an overwhelming response of how I screwed you then I will refund your money and you keep the wires. I am just tired of this “it’s not good enough” attitude. If you had handled this in a different way results may have been different.


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From: Alan M [mailto:alan99acr@yahoo.com]
Sent: Thursday, October 18, 2007 9:33 PM
To: silvergts1998@yahoo.com
Subject: RE: Plug wires

If I knew you weren't going to gaurantee them, I would have never ordered them. Then again, even if I had the original wires, you won't guarantee them, because you've never had it on a CPE set up before.

I just wish you warned me about this, before I made the purchase. You could have saved us both all the trouble.

Alan


Adam Brennan <silvergts1998@yahoo.com> wrote:

On the original wires yes there is a guarantee, but on special orders that I have no experience with, I can not because the cost is still the same to build and I can not afford to do R&D work at my cost. I can not take back the custom wires because I can not resell them and they are useless to me. I would get with Paolo on the wires because I did exactly as he requested. If he told you to buy them, that is between you two. Not trying to be an ass, but I have to draw the line on this one.


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From: Alan M [mailto:alan99acr@yahoo.com]
Sent: Thursday, October 18, 2007 8:53 PM
To: silvergts1998@yahoo.com
Subject: RE: Plug wires

Wow, I didn't realize these had no gaurantee like the normal set. I wanted them because Paolo said they would work. I guess I'll deal with Paolo how he can make this work.

The reason why I chose your wires was because of the guarantee. Now, it looks like I'm SOL.

Alan

Adam Brennan <silvergts1998@yahoo.com> wrote:

Alan,

I don’t want to be a jerk on this, but I made the wires according to Paolo and you wanted them. These were specially made wires with no guarantee like our normal set. If you want the original set, I am going to have to charge a fee for these. I am already in the negative on these wires plus the discount I have given you.

Adam


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From: Alan M [mailto:alan99acr@yahoo.com]
Sent: Thursday, October 18, 2007 7:39 PM
To: silvergts1998@yahoo.com
Subject: RE: Plug wires

Adam,

Just left you a voice mail... I just now got the chance to try these on, I tried the # 1 plug wire, and it won't sit properly with the spark plug.

I don't know how Paolo figured out they would work, because they won't work. The plug wires won't have enough contact with the spark plugs, because the boot is too short. The 90 degree bend is also an issue.

I think the original set will work better, they may just need to be trim'd, so the boot sits a bit lower.

I'm gonna have to send these back to you again. I'll need the first set you sent, but I'm wondering if the heat shield material can cover the entire boot (i.e. including the angled portion). Also, do they come in silver (i.e. won't absorb heat like black)?

Thanks,
Alan
714-814-2862 cell

Adam Brennan <silvergts1998@yahoo.com> wrote:

Thanks for the feedback. These are custom made sets we don’t normally make. The numbers need to be by the coil pack, reason being is due to the heat the turbo headers create would melt the numbers.


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From: Alan M [mailto:alan99acr@yahoo.com]
Sent: Tuesday, October 09, 2007 6:44 PM
To: Adam Brennan
Subject: Re: Plug wires

That's what it looks like, see photo attached.

I think the whole boot should be covered, including the corner of the boot which is actually the part that'll be more exposed to high heat.

Also, it looks like the corresponding cylinder numbers were put on the wrong side. It should be on the end where it goes to the spark plugs (i.e. with the high temp shielding), and not the end that goes to the coil packs.

- Alan


Adam Brennan <silvergts1998@yahoo.com> wrote:

You have the high temp boots right?

Alan M <alan99acr@yahoo.com> wrote:
Got the replacement wires yesterday, I wasn't expecting them that soon. Thanks!

I'll let you know once I get them on the car.

- Alan


silvergts1998@yahoo.com wrote:

that is fine. Send them back to

adam brennan
7107 Colton rd
crestwood, ky 40014

-----Original Message-----

From: Alan M
Subj: Plug wires
Date: Thu Sep 27, 2007 10:59 pm
Size: 944 bytes
To: Adam Brennan

Adam,

I guess it's good that I didn't get a chance to put on the wires when I had my car dyno'd, because it looks like I'll need a set with a different set of spark plug boots. There's just no way for the plug boots to clear the CPE manifolds.

Paolo said that he talked to you about custom making a set of wires for his TT set up. Can you make me a set in black, in exchange for the ones you sent that I haven't opened? Paolo said he'll cover shipping both ways.

Thanks,
Alan

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ACELLR8

I am glad you got your quality wires issues resolved. Maybe the new ones are better, I have not seen them and can not comment.

I was simply stating that the ones I had seen were shit! That is all. I can provide pics, the same ones you ask him to remove from his website when you exchanged the free wires.

Stirring up shit like I normally do. I only remember getting on one thread you posted that stated "the only good cop is a dead cop". While some may agree with your statement I did not.

KepRght

I have 20,000 miles on these wires. and no glue issue.

I read all of the emails above. Alan expected too much from a custom set of wires on a first build. Adam was not clear on the return policy for a custom built set of wires from the start which caused 95% of the flare up.

Glad it worked out.

Alternative

It didn't work out, because I had to find a different solution. Thank you for reading in between the lines.

I admit that I'm a hard customer to please. I'm sure Paolo and Garth can attest to that. Since I expect too much all the time, I treat everyone as I would like to be treated. I never ask for the moon and the stars.

KepRght

was trying to end my post on a positive note, silly me

silvergts1998

I am not going to reread all that was going back and forth. You wanted a set of wires that Paolo wanted you to get. These wires were custom made for you per Paolo's specs. Not only did I give you an initial discount on the wires because you where working on Paolo's TT set up and I was wanting to see his system work since he is a DIYer like me, so by association, I wanted to help out.

You got a set of regular wires from me originally. You then told me and you didn't "ask", you wanted to trade these wires for Paolo's custom wires after they were made and shipped (which is a cost). I obliged and did it without question. I even rushed these wires to you. You were suprised how quick they came. You then told me you wanted your original set back because these custom set didn't fit. This is where I had the problem. One you were acting like I was responsible for your R&D work and the way you approached me on it was like a whiney baby who got more than what you should have and then you thought it wasn't enough. Who's expense was it at? Yes, it was at mine.

So what do you do? You throw a baby fit over it and try to pull the customer service card on me. Sorry, but in this circumstance I wasn't buying. I have sold many of these wires and have always taken care of my customers with no questions which many will attest. You wanted to give me back a set of custom wires I had no use for and wanted me to eat the cost. Sorry, try this with anyone who custom builds anything per your specs and you don't want it afterwards? You will get laughed at and kicked out of the shop.

You have issues with everything you buy from Paolo's tubing not fitting right and causing a big fuss over that later finding out it fits just fine...but what is your first reaction? You cry and pout. I am in my right to refuse your request. But I later approach you saying I will make the wires longer as Paolo later said and I would cover the cost, but you still pout. I will only take customer service so far before I realize I am dealing with someone who is never going to be pleased and will take advantage of the situation. How many emails have I gotten from you in the past asking for free advice on your viper and what to do or how. I got all those emails still saved. See with you Alan, it's a one way street with you. The big difference here Alan is that I support the Viper community and give back....what have you done? Whine?....I hardly doubt there are many in here that would disagree with me that I didn't have to replace your wires because your custom size didn't fit, that was not my problem. Paolo said they would fit and that is between you and him. I just build them to your specs.

So in the end I still feel like I did the right thing and even though I didn't put baby powder on my offer and give you warm milk, it was still an offer to help out. I did it biting my teeth, but you wanted me to smile and take your R&D work and say you were right that the custom wires Paolo wanted you to get were my fault. Everyone has their limits and the way you handled everything (take-take relationship) I had enough. If anyone here buys a "normal set of wires" I back them up. I highly doubt I will get any arguement over that. Why don't you got to MSD or Magnacore and ask them to build you what I did for you? Yeah! they will give you good customer service. Alan, I can post your home address and phone number to verify if you ever want to take me up on the offer.


As far as Acceler8 goes, yes I am not going to argue over my statement I made about cops along time ago. I was wrong for saying that and I apologized along time ago for what I said, but you are not me and don't get harrassed in KY for no reason at times. You need to walk in my shoes before you jump and act like I hate all cops. But as much as I hate to agree with you I do agree with you what I said was wrong. You can still not like me which is fine but I am going to defend my product and services from half stories. You have a choice not to like my products and not buy my products because of me, but proofs in the pudding, if these wires were so horrible, many would not buy. Just today alone 9 sets were sold...even with all this nonsense going on. People on here know I am a good person and do what I can to contribute to help others learn. Some don't like that. Too bad..can't please everyone. If you hate my wires so much and didn't have first hand experience on them, let me send you a full set as a compliment. I know I said some things back to you that were mean, but you made threats so it goes both ways. (again this was along time ago). If you don't like the wires, throw them away. It's up to you. I have no grudge. I enjoy what I do and showing others. I could be doing another DIYer thread instead of this useless response.

BTW, I never asked for any pictures to be removed. I have nothing to hide. My products gets better and better, just like the Vipers.

v10kingsnake

Alan, I read all the emails back and forth and clearly Adam was getting as frustrated as the scenario progressed. He did handle it how I expected him to. The verbiage aside he tried over and over to make you happy after making a set of wires custom to the specs of your turbo kit builder, Paolo. If Paolo gave AB the wrong specs then it isn't really AB's fault at all bro. I like all the parties involved and decline to say anyone is to blame here but again, since you asked me I will say it again, AB did exactly like I suspect he should have. That is simply to make his customer whole. Being in sales myself I would be dishonest with you if I said I didn't occasionally give a little heat to my customers at times. We all have our bad days, he's human. It's what we do in the end that counts. He tried to accommodate you from what I saw. Josh

Alternative

Adam - if you didn't brag about your perfect record, I would have not posted on this thread. Any good business person, with a significant customer based, knows that it's next to impossible to have a perfect record. Also, if you didn't call me out to explain myself, I would have not posted our email conversation.

Now, if you do want a perfect record, you need to specify what you can provide (in writing), so the customer doesn't expect anything more. Also, be prepared to take care any little issue, no matter what the reason is, take that as a business loss, provide your best baby smile instead of suggesting to your customer that he owes you for that gesture. Lastly, return phone calls which can avoid any miscommunication. That's business 101...


Josh - You did mention "verbiage aside", and being in sales yourself, would you really handle the situation the same way? Read his recent response above, and let me know if that was a professional response. I understand that you need to give a little heat to a few customers from time to time, I've done it myself, but not that way

v10kingsnake

I'm not saying anything more than what I already mentioned Alan. I think you need to put this behind you.

silvergts1998

Alan,

Business 101. My hours are 9am-5pm. Try calling at that time instead of 9PM-10PM.

Alan, you are not going to win me over on this. You are not getting anything from me except extra long wires than what you had. Period. Get over your my way or I cry attitude.

You called yourself out on the thread when you wanted to take a pop shot at me. I am merely just giving my side of it without the warm milk. ENOUGH of this pouting. You want the wires or not? Keep in mind this will be set #2 wires I will be eating plus all the shipping cost and wasted time on this thread where I could be in my garage fixing the Ferrari. Good night.

Alternative

You think I'm trying to win you over? LOL! Dude, you're hopeless...

If you're business hours are 9am - 5pm, then why did you return my email that night? You could have easily picked up the phone, but instead to you chose the keyboard.

Congratulations! You're doing a great job showing everyone how you would handle a $130 loss. That's a tax write off, in case you don't know. Well, that is if you actually had that loss (i.e. corrected the issue). Then again, you were already hurting about the $30 discount you gave me, and fast shipping.

Also, great choice of words, very professional.

Go ahead eat, and then work on your Ferrari. That's what you seem to always do anyways with your cars, instead of actually driving them. When you're ready for bed, don't forget your baby bottle, and have someone tuck you in.

silvergts1998

I will let you have the last word since you went back and had to edit the last entry. You got me and you won damn it. I guess I will feel bad about my Ferrari since you said so. But for some reason I don't feel bad....it's kind of funny you make that comment to me after the many questions you ask about how to do things to your own viper from me or what I thought about you drag racing a salvaged Diablo you wanted to buy. Why you ask so many questions in the past about what I know and now you make fun of it. LOL! I know putting on that IC pipe is way more technical than what I am doing on the Ferrari so kudos to you. I see you contribute alot to this community. By the way for the record, Alan has never used my wires on his car.

This is going no where obviously and this is the last post I will make on this thread. Anyone has any REAL issues with their wires that are existing or future customers with questions, contact me to chat. I back up the wires I sell period. They are the best in the performance...just as good or better than what's on the market. Do a search on them and let my customers speak for themselves that actually used them. We wouldn't have customers from Korea, Australia, Japan, Europe, Canada, Switzerland, France to the USA if we were so bad. Our wires get better and better as we go along. We are committed to add new services and keep the technical how to posts going even if a few hecklers want to heckle at it. I know most of you out there want to be independant and do your own work on your own beasts! Maybe my next post will be how to put a IC pipe on...

Any comments after this one whether is positive or a poke at me...I will not respond anymore. And yes. Alan won this debate.
Okay..THE END FROM ME. BTW Alan send me your paypal address and I will refund your money minus the shipping. I just can't stand you being upset. LOL!

Alternative

Josh - it was behind me since Oct. 19th, but Adam revived it during his attempt to "make peace" a couple of days ago.

Adam - I've edited almost every single one of my post mostly because I misspelled some words. You know how it goes on the Alley about wrong spelling. You've been very helpful with all the questions I presented you in the past, and I know I've expressed my gratitude. Your offer to refund the wires seems sincere, but no need, because Paolo has the wires. Although, I may call you in the future about your offer a couple days ago, and I'll make sure to check my watch before I dial your number.

P.S. I must have read this one 10 times to make sure I didn't spell any words incorrectly.

Alternative

Great... I just saw the spell check feature after someone mentioned it on another thread. Oh well, might as well make good use of this post.

AlleyCat - sorry for going off topic on your thread.

Paolo Castellano

Josh, I gave AB the same specs for Alan's wires as I did for the ones that went on Jody Gleason's car without a problem for me.

I cannot imagine there could be any difference in dimensions from the coil packs mounting point on the block to the heads where the spark plugs are from Alan's to Jody's car.

So either I routed the wires a different way than Alan did that made Jody's wires fit or the wires that AB made for Alan are different than the ones he made for Jody's car.

I just got the wires from ALan and will test fit them on the next car in about a week to see if they fit or do not.

I think the problem with Alan and Ab is more of a circumstance vs personality types going the wrong way more than anything.

I know both guys and am sure they would have a great time having a beer all the current bs aside.

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