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My RSI Troubles

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My RSI Troubles
Old December 10th, 2013, 11:33 AM   #1
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My RSI Troubles

How to start....


Most of you know I've been in the Viper community for a VERY long time..so, it sucks to have to do this but...it must be done. Because I don't want anyone else to deal with the stress, frustration and general BS I've been dealing with RSI from April 2012. I'm making this public and will let this air out in a open forum for all to see.


This all started off with Will contacting me about my Billet Moldex Crank I had that I had been saving for a build. He was in need of one for another build and said he would build me a engine at cost in return for getting the crank to him...he even paid for the next day air shipping. I'm think, sweet!

Now the months start rolling by May, June July, Aug, Sept, Oct. I had gotten a few updates here and there but nothing was ready after 6mo. So I figured, why no go boosted, that is what they do best anyway. I talked to Will and he made a great deal on big build for $26,445.00. I got a nice discount for trading in my existing engine and parts. So I didn't bother to try and barter to get a better deal, I was very happy with that. I immediately put down the 50% ($13,227.50).

So....fast forward to Oct 2013! Will says he's ready to take in my car and needed the next 25%. I figure, it's about freaking time I was tired of waiting. So, I paid the next $6,611.25 without delay. They didn't pick up my car....not that week, or next week or even the week after that. It was always some excuse. I spoke to Will many times about what I can do to get this going faster even if it meant sending me the parts and me installing them myself. So he sent me a Magna Flow cat-back exhaust, that I installed for maybe 100mi if that.

A month went by and my car hadn't been picked up. So I called Will and told him I wanted to cancel the build due to the delays and he was happy to return my money without issue....that was about two months ago. He has never contacted me, or given me any money back.

American Express, They get back the $6,611.25 as it was under 60 days, but the rest is still waiting on Will to pay me back.

So, in my frustration, I sold my Viper and I am never, ever dealing with any viper tuner again. I'm so jadded from all of this, I seriously doubt moding Vipers is going to be in my future. This has pretty much ruined the Viper for me and that's sad, as I'm the biggest Viper nut I know. That magnaflow exhaust Will had gave to me was removed from my Viper before I sold it, so it's still sitting here if he wants it back.

With all that said, I hope Will steps up and pays me soon because $13,222.50 + a Billet Moldex crank is one expensive cat back exhaust system. The sad part is, I have referred many people to him and was a good paying custom myself. If this doesn’t get solved soon, peacefully, he's going to force me to get a lawyer. Not something I want to do.
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Old December 10th, 2013, 11:46 AM   #2
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ouch, sold your n/a Viper (or am I thinking of someone else that had a n/a built motor? damn....
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Old December 10th, 2013, 11:52 AM   #3
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Ruh-roh.
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Old December 10th, 2013, 11:52 AM   #4
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Old December 10th, 2013, 11:54 AM   #5
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Bobby,

Are you seriously trying to come online and throw me under the bus like I completely wronged you?

You act like you have been trying to contact me for the past 2 months after you cancelled your outrageously custom build (600ci engine) that I was doing for cost. Then after doing so and I was very understanding. Without hesitation you filed a chargeback with your credit card company and I haven't heard from you since then. Well that is until this morning when you sent me a text message at 5AM. I tried to call you and got your voicemail, but if you would rather hash it out here then so be it. If you actually want to handle this appropriately, then call me back. You know me well enough to know that I admit my mistakes and handle them accordingly, but if I am the one being jerked around I won't back down.

I'm sure that you saw Vijay's thread that is a legitimate issue, and decided now was the time to attack and try to garner some support from the community since clearly RSI is such a horrible company. The horrible company that was going to eat all the cost of the 4.250 sleeves (https://www.facebook.com/photo.php?f...type=3&theater), machine time and a test block, additional parts and all the time spent dealing with it.

After trying to sort out all the issues with the big problem projects, I offered you a solution to move quickly and dump the 600ci engine idea since that was the hold up. We then worked to get your car handled right away and unfortunately had issues with the transport picking your car up. I'm not sure what more I could have done to try and help you.

When you called me saying you wanted to cancel, you told me that you really didn't want to do so, but had some personal issues that forced you to do so. I was understanding and told you that I would look at the situation and contact you back later that week to discuss the refund. So you hung up and filed a chargeback. You were not trying to deal with us in good faith, you were simply trying to do whatever you could to get your money back since you knew our terms and conditions said otherwise.

Last edited by Will at RSI; December 10th, 2013 at 12:14 PM.
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Old December 10th, 2013, 12:01 PM   #6
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O boy!....Am I starting to see a pattern?
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Old December 10th, 2013, 12:05 PM   #7
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Old December 10th, 2013, 12:15 PM   #8
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Seams like every buyer vs. vender thread on this site starts off exactly this way. Buyer says they were scammed... vender arrives to set things straight. I'm so confused on what vender to trust especially with me being new to the scene. Luckily my car has enough tasteful mods to last me until I see people and venders for what they are... I hope.


EDIT: don't want the "vender arrives to set things straight" part to seam as if I'm saying Will is right. Just that it's so hard to see what is really going on behind the curtains between the customer and the vender. Seams like every vender has had negative threads against them at one point or the other and Viper tuners appear to be more flaky than others. Again, I'm a noob on the Viper scene and just trying to figure out what the hell is going on with all these Venders so I know where to turn when it's my turn...
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Last edited by dsmithwc04; December 10th, 2013 at 12:25 PM.
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Old December 10th, 2013, 12:25 PM   #9
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Quote:
Originally Posted by dsmithwc04 View Post
Seams like every buyer vs. vender thread on this site starts off exactly this way. Buyer says they were scammed... vender arrives to set things straight. I'm so confused on what vender to trust especially with me being new to the scene. Luckily my car has enough tasteful mods to last me until I see people and venders for what they are... I hope.
I'm in the same boat. I plan on doing some significant mods, but will wait to see how this all plays out. I had actually planned on contacting RSI for a TT project, but I think I'll wait to see how their customer service skills play out before taking the plunge.
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Old December 10th, 2013, 12:27 PM   #10
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O boy!....Am I starting to see a pattern?
Been like this for years...
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Old December 10th, 2013, 12:30 PM   #11
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Quote:
Originally Posted by dsmithwc04 View Post
Seams like every buyer vs. vender thread on this site starts off exactly this way. Buyer says they were scammed... vender arrives to set things straight. I'm so confused on what vender to trust especially with me being new to the scene. Luckily my car has enough tasteful mods to last me until I see people and venders for what they are... I hope.
We have learned a few lessons over the past couple of years. We will leave crazy builds to other shops that don't know any better, unless the client has the proper budget for it. We have packages for our turbo installations and some additional items that can be added. We only take in the business that we can get done in a timely manner and that won't have any extra headaches attached.

We are still dealing with the mess that we made by agreeing to do some things we shouldn't have done, but overall we are getting close to having it all cleared up. We make mistakes and I'm sure that we will continue to make them in the future. We deal with them straight up, we stand behind our work and we don't stick our head in the sand and pretend they don't exist. If there is an issue and the customer is understanding and works with us, we do the everything it takes until the problem is made right. We work with our clients to sort the problems out to the best of our ability. Sometimes that means the customer isn't going to hear what they want to hear. It goes bad when the customer doesn't realize that we are in it together and wants to simply point fingers without trying to work together to resolve the problem.

If there is a legitimate problem with something that we as a company have provided, I have never gone to a customer demanding more money to complete the job. We take the hit and pay for our mistakes. If something does go wrong and it is not within our control (ie, blown OEM engine) we do what we can to help the customer to get the job complete.

I am very level headed and extremely reasonable, but I have principles and won't be screwed over behind my back by someone that lied to my face.
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Old December 10th, 2013, 12:40 PM   #12
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Old December 10th, 2013, 12:49 PM   #13
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Sounds like RSI is trying to bullshit their way out of a hole again....
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Old December 10th, 2013, 12:52 PM   #14
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Hmmm.
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Old December 10th, 2013, 12:57 PM   #15
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Old December 10th, 2013, 01:21 PM   #16
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Quote:
Originally Posted by Will at RSI View Post
Bobby,


After trying to sort out all the issues with the big problem projects, I offered you a solution to move quickly and dump the 600ci engine idea since that was the hold up. We then worked to get your car handled right away and unfortunately had issues with the transport picking your car up. I'm not sure what more I could have done to try and help you.
I consider myself to be friends with you both and I'm sorry to see things couldn't be worked out as he and I talked about it for quite some time.
My only question is, when the transportation issues happened, was as effort made to resolve it and was Bobby contacted about said issues?

Hope this can be worked out without the courts.
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Old December 10th, 2013, 01:28 PM   #17
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Quote:
Originally Posted by Viper4Christ View Post
I consider myself to be friends with you both and I'm sorry to see things couldn't be worked out as he and I talked about it for quite some time.
My only question is, when the transportation issues happened, was as effort made to resolve it and was Bobby contacted about said issues?

Hope this can be worked out without the courts.
Yes.. Bobby was aware and we ended up rescheduling with a different carrier.

I am willing to discuss this issue, when Bobby decides to call me back. I haven't heard from him in a couple months then I get a text message this morning at 5AM and this thread.
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Old December 10th, 2013, 02:23 PM   #18
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on a side note, if anyone doesn't want to deal with a 2 year or more wait, i have a fully built fresh TT car ready to go. Message me and i can give you a details.
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Old December 10th, 2013, 02:53 PM   #19
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Will,
If you gave me $ 19,838.75+ a billet crank and I held onto it for over year with nothing to show for it, don't you think you would have personal issues as well?

As per our last conversation you said you would talk to your accountant and get back to me. I did call 2x's the week after but you never got back to me. So I filed for a charge back to get some money back.

I never bothered you or harassed you for two months. To say I wasn't willing to work with you and be patient is a bit of an exaggeration. You know that people only have 30-60days to file for a charge back.

As far as shipping I offered to arrange transport but you refused it. I ship lots of cars and it takes me 30min. Waiting more than 30days to get a car pickup(but still wasn't) is unacceptable.

I think this is a golden opportunity for you to show how great your customer service is. I have been waiting two months for a refund without harassing you about it. Would you have preferred me to call and email daily? I will call you as requested.

Lets be very clear, I'm not attacking you. I think RSI makes great builds that's why I went with you in the 1st place. I don't think your a bad person. This is nothing more than a build that didn't workout. I harbor no animosity to you or RSI.

Who is Vijay????
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Old December 10th, 2013, 05:59 PM   #20
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Wow I always had doubts whenever someone would come here and air out their problems withRSI
but coming from Bobby. ...I'm done thinking that whenever I get a Viper I will send it over to RSI

i Have a GTR now and I've been dealing with AMS since my
evo days and they are the best...
When I had vettes ECS supercharging was my go fast place
they were awesome as well

if I get a viper?
Underground only comes to mind but they don't work on vipers anymore I think

Im sorry bout your issues Bobby. ..hope everything gets fix
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