Sorry, not aware of any cars that have caught on fire and burnt in our shop. Our new kits come standard with braided stainless fuel lines and AN fittings so a line popping off would be impossible. Are you sure you aren't just asking an extremely vague question based off unfounded rumor?
Every coin has two sides.
I am being vague to help save face with you. I can post pics and insurance letters and everything if you want the world to see the truth. You are trying to tell me that a customers car burned to the ground before he left Huston and you know nothing about it? So if what I am saying is true will you cover his loss and give this great customer support you are talking about? I am calling you out on this. I have one simple question. Are you going to cover his loss that is due to RSI.
I am being vague to help save face with you. I can post pics and insurance letters and everything if you want the world to see the truth. You are trying to tell me that a customers car burned to the ground before he left Huston and you know nothing about it? So if what I am saying is true will you cover his loss and give this great customer support you are talking about? I am calling you out on this. I have one simple question. Are you going to cover his loss that is due to RSI.
The reason you aren't recieving a straight answer is because you aren't asking a straight question. A few posts ago it was "before it left the shop" now its "before it left houston". We could put that another way like "after the customer disappeared with it for a few hours" or "after it made over a hundred pulls on a dyno in the middle of Texas heat because" just ask Jason Calzada.
That situation was between that customer and the previous owners, not us, so no we are not covering it especially since if anything was going to happen it would have happened on the dyno. Like I said, I have never even seen that car as it was before my time.
You can do whatever you like, call me out for something that is in no way my company's mistake. Post pictures all over the internet about how you think Jason Calzada built a car that burnt up after the customer disappeared with it for a few hours (but for some reason people think it happened in the parking lot...) and made over a hundred pulls on the dyno because they were having trouble tuning it.
Thats all fine and good, its a free country and we have nothing to hide but before you start posting what you think is the truth you might want to consider that you might be very very wrong.
Quite simply you will just have to show customers how you do the right thing. Underground has built a great reputation. Regardless of a written warranty it is how you conduct customer service after the sale that will spread quite quickly in the viper community. I have seen warranties that aren't worth the paper they are written on and have seen people stand behind their work proactively as well. Time will tell how the RSI experience will be. I commend you on your candor and wish you good luck.
The reason you aren't recieving a straight answer is because you aren't asking a straight question. A few posts ago it was "before it left the shop" now its "before it left houston". We could put that another way like "after the customer disappeared with it for a few hours" or "after it made over a hundred pulls on a dyno in the middle of Texas heat because" just ask Jason Calzada.
That situation was between that customer and the previous owners, not us, so no we are not covering it especially since if anything was going to happen it would have happened on the dyno. Like I said, I have never even seen that car as it was before my time.
You can do whatever you like, call me out for something that is in no way my company's mistake. Post pictures all over the internet about how you think Jason Calzada built a car that burnt up after the customer disappeared with it for a few hours (but for some reason people think it happened in the parking lot...) and made over a hundred pulls on the dyno because they were having trouble tuning it.
Thats all fine and good, its a free country and we have nothing to hide but before you start posting what you think is the truth you might want to consider that you might be very very wrong.
Here we go. I never said before it left you shop but I said before it left your state. You said you were going to cover prior issues and that is what I was bringing up. You are RSI are you not? I am not here to fight with you but I have never seen anyone get SCREWED as bad as my my friend by RSI. He was on a test drive the night he picked it up from RSI and fuel went on the header and burned the car to the ground. RSI had no insurance from not paying the bill. Maybe RSI could offer him a new TT set up since his insurance company is only offering a stock car value?
If there is a another side to the coin I would love to here how it is the customers fault for the fire.
My mistake, forum duties are one of a legion of tasks I'm trying to manage right now. My haste, my mistake.
Quote:
but I said before it left your state. You said you were going to cover prior issues and that is what I was bringing up. You are RSI are you not? I am not here to fight with you but I have never seen anyone get SCREWED as bad as my my friend by RSI. He was on a test drive the night he picked it up from RSI and fuel went on the header and burned the car to the ground. RSI had no insurance from not paying the bill. Maybe RSI could offer him a new TT set up since his insurance company is only offering a stock car value?
No, I said that we were going to take every situation on a case by case basis and that situation has long since been taken care of. It was between the previous owners of the company, their lawyers, and the car owner.
I would hope to lay this to rest with: Why would the insurance company want to cover only the bare minimum instead of working with their customer with newly installed parts with plenty of proof that they existed? I'm sure they had good reason, so why should we as the new RSI be dishing out 30 grand in parts and services for something that his own insurance agency won't cover?
Just something to think about...
Quote:
If there is a another side to the coin I would love to here how it is the customers fault for the fire.
I would like to know how it is our fault since it was built before the new blood took over. I would also like to know why you (a third party) are arguing with myself (another third party to the situation) about something that is completely out of both of our hands.
I'm not saying this to be condescending but you really just don't know the whole story about what we have done for customers that we had zero obligation to just because it was the right thing to do.
If you feel so inclined post in other threads or PM me but I'm asking you to drop this in this thread.
I would like to know how it is our fault since it was built before the new blood took over. I would also like to know why you (a third party) are arguing with myself (another third party to the situation) about something that is completely out of both of our hands.
I'm not saying this to be condescending but you really just don't know the whole story about what we have done for customers that we had zero obligation to just because it was the right thing to do.
If you feel so inclined post in other threads or PM me but I'm asking you to drop this in this thread.[/quote]
If you dont want to stand behind the prior owners work, why did you assume thier name????
I also have a friend that got his car back and its been nothing but problems. To start, he drove it less than 100 miles and the fuel pump died. It was a shitty aeromotive external mount that no one uses anymore because they overheat. He contact you guys and you basically told him to go shit in his hat.
If you dont want any assimilation with RSI you should not have assumed the name.
If you dont want to stand behind the prior owners work, why did you assume thier name????
I also have a friend that got his car back and its been nothing but problems. To start, he drove it less than 100 miles and the fuel pump died. It was a shitty aeromotive external mount that no one uses anymore because they overheat. He contact you guys and you basically told him to go shit in his hat.
Lets be clear on one thing; I never spoke with your friend. At absolute worst I would have contacted aeromotive or got him in touch with them to get a replacement pump. If it was a build i oversaw and the guy just got the car back I would send him a fresh fuel pump after he mailed his to us and we checked it out. Thats how i would have handled something so minor.
Quote:
If you dont want any assimilation with RSI you should not have assumed the name.
Which is why I'm actually addressing issues that we weren't even in the wrong on instead of just ignoring them. We have spent a lot of time and money doing just that in the last few months and now it is time for us to move forward.
"We can draw lessons from the past, but we cannot live in it." - Lyndon B. Johnson (1908 - 1973), December 13, 1963
Last edited by Doug at RSI : November 27th, 2007 at 01:35 PM.
I think RSI should do less posting if they want to help their business. I also do not like having a sponsor shoved down our throats that we do not trust. Now after this thread I can add-we do not like & do not trust RSI. Maybe this hint will help. Stop posting, you bought your way in here, now try to at least earn your way. Or just go and get a mod and demand that we show you respect. That is right DEMAND, since this is the only way you will receive it. Maybe you can even get them to edit our posts so it looks like someone believes you.
I was going to let this go but since RSI insists on responding with bullshit, then it is bullshit they shall receive now.
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Last edited by Richie-SRT10 : November 27th, 2007 at 03:19 PM.
I think RSI should do less posting if they want to help their business. I also do not like having a sponsor shoved down our throats that we do not trust. Now after this thread I can add-we do not like & do not trust RSI. Time for RSI to go back into the red where they belong. Maybe this hint will help. Stop posting, you bought your way in here, now try to at least earn your way. Or just go and get a mod and demand that we show you respect. That is right DEMAND, since this is the only way you will receive it. Maybe you can even get them to edit our posts so it looks like someone believes you.
I was going to let this go but since RSI insists on responding with bullshit, then it is bullshit they shall receive now.
I guess seeing the ads and knowing the truth forced me to make that post Josh. New people coming in will actually think that members support these new vendors when it is only a handful that support them & then only after a nice kickback, sort of like an ad sponsorship.
I would hope to lay this to rest with: Why would the insurance company want to cover only the bare minimum instead of working with their customer with newly installed parts with plenty of proof that they existed? I'm sure they had good reason, so why should we as the new RSI be dishing out 30 grand in parts and services for something that his own insurance agency won't cover?
Just something to think about...
I would like to know how it is our fault since it was built before the new blood took over.
2 questions since you said "Just something to talk about"
WHAT? You wanted the customer to file on his insurance because YOU messed up and the car and it melted to the ground Explain why you think his insurance should pay and not RSI?
Why don't you think its your fault? You bought the name for the business it would attract but don't want to clean up the previous owners mistakes You should have just started tuning with a new name but YOU didn't therefore these problems are yours to deal with. And from what I can see, I'll be dealing elsewhere.
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2002 FE GTS #71(forged internals+Paxton) (835 RWHP)
2003 SRT10 Paxton (674 RWHP)
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2 questions since you said "Just something to talk about"
WHAT? You wanted the customer to file on his insurance because YOU messed up and the car and it melted to the ground Explain why you think his insurance should pay and not RSI?
Why don't you think its your fault? You bought the name for the business it would attract but don't want to clean up the previous owners mistakes You should have just started tuning with a new name but YOU didn't therefore these problems are yours to deal with. And from what I can see, I'll be dealing elsewhere.
I heard this speech when my issue arose after 700 miles....
Explain why you think his insurance should pay and not RSI?
You should have just started tuning with a new name but YOU didn't therefore these problems are yours to deal with. And from what I can see, I'll be dealing elsewhere.