[Doug at RSI]

Originally Posted by SRT Mike

so basically what I gather from reading Doug's post is that they are never wrong, they never make a mistake, and if your car blows up there is a 100% chance that it's your fault. Maybe you put the wrong gas in, maybe you weren't honest with them how you would use the car, maybe you didn't maintain it, but whatever went wrong it was something that you, the customer, did.

Sorry for any confusion Mike, but I never said there is a 100% chance the customer is at fault. I hope my last post above clears that up and I apologize for the lack of detail in my post that led you to draw the above quoted conclusion.

With regards,

Doug